The Centers for Medicare and Medicaid Services have been developing standardized performance metrics for the Medicare Part D prescription drug plans. These metrics will provide you with information to make informed choices about your health care by allowing you to compare the performance of these plans. To access the performance information:

1. Go to www.medicare.gov
   
   
2. Click on “Compare Medicare Prescription Drug Plans”
   
   
3. Click on “Find and Compare Plans”
   
   
4. Click on “Begin General Search”
   
   
5. Enter the requested information, and click “Continue”
   
   
6. Review Current Coverage and Consider Options page, click “Continue”
   
   
7. Decide if you want to get drug costs for your plans and either enter your drugs, or click “Continue.” If you enter your drugs, you will be prompted to go through several additional steps to enter drugs, save you drug selection, and choose a pharmacy.
   
   
8. Once you reach your personalized plan list, you will see a button on the right side of the page that says “Get Plan Performance Information.” Click on this button.
   
   
9. When you click on “Get Plan Performance Information” a new window will pop up. This page provides an overview of the type of information available, which includes ratings concerning
   1. Telephone Customer Service
   2. Complaints
   3. Appeals
   4. Sharing Information with Pharmacists
   5. Drug Pricing
      
      
10. In order to access the ratings, click on the hyperlink of interest at the top of the screen as shown in yellow below:

Margaret Giannini, M.D., F.A.A.P
Director, Office on Disability
Health and Human Services
200 Independence Ave., SW
Washington, DC 20201
202-205-1016 Direct
202-260-3053 Fax
202-205-8280 TTY