Below is a Q&A table on the new web site redesign.
| Question |
Answer |
| What happened to the website I’m familiar with? |
The www.cms.hhs.gov website has been completely redesigned. The new website employs a user-friendly design to get visitors the information they need with the least amount of clicks. It introduces one-stop shopping “centers” targeted to specific professionals such as providers and partners, who frequent the site. For more information see Attachment 2: the Content Model – which shows the way the content is organized. |
| Why did you change the website? |
The website was redesigned to be in compliance with the OMB Federal Website Guidelines and was tested with users to provide a more user-centered approach to the navigation and organization of content. |
| How did you come up with the new design/look for the website? |
The new look for the website was designed to follow the OMB Federal Website Guidelines, the section 508 requirements, and to be more user-centered in the navigation and organization of content. |
| How can I find what I’m looking for? |
See Attachment 2 – the content model will show you how content is laid out on the new website and gives snapshots of the 8 major content areas. Also try using the “Browse by Audience” and “Browse by Subject” Centers found at the bottom right of the home page.
If you are unable to find what you are looking for, use the “Contact CMS” http://www.cms.hhs.gov/ContactCMS/ page to submit feedback. There are three links at the bottom of the page to submit general, technical or redesign-related feedback. The feedback tool will be monitored closely to help answer any questions with the launch of the new website. |
| What happened to the information that used to be on the website - did you change it all or can I still find the page I used before? |
If you have a link to the old website or saved as a bookmark or favorite page, you may be redirected to the new location on the redesigned website automatically. If you are not redirected, you can use the content model to help navigate to the new location, or use the search available on the top right corner of each page.
Also try using the “Browse by Audience” and “Browse by Subject” Centers found at the bottom right of the home page.
If you are unable to find what you are looking for, use the “Contact CMS” http://www.cms.hhs.gov/ContactCMS/ page to submit feedback. There are three links at the bottom of the page to submit general, technical or redesign-related feedback. The feedback tool will be monitored closely to help answer any questions with the launch of the new website. |
| Who will maintain the pages on the website? |
Staff across the agency help to maintain the cms.hhs.gov website. The roles involved for maintaining content are:
Contributing Editors - write, enter, and maintain the content on the website.
Section Editors - responsible for reviewing and approving proposed content for a specific section of the website. Section Editors are senior decision-makers and are the final approver in the clearance process and will digitally authorize every document posted to the website. A Section Editor must be a manager. |
| How do I find out who the lead/ Subject Matter Experts is for each section? How do I contact that person? |
Use the “Contact CMS” http://www.cms.hhs.gov/ContactCMS/ page to submit feedback. There are three links at the bottom of the page to submit general, technical or redesign-related feedback. The feedback tool will be monitored closely to help answer any questions with the launch of the new website.
Feedback will be directed to the appropriate contributing editor, subject matter expert, or section editor. |
| Do the old links/URLs no longer work? |
If you have a link from the old website saved as a bookmark or favorite page, the link may redirect you to the new location on the redesigned website automatically. If you are not redirected, you can use the Content Model (Attachment 2) to help navigate to the new location, or use the search feature available on the top right corner of each page.
Also try using the “Browse by Audience” and “Browse by Subject” Centers found at the bottom right of the home page.
If you are unable to find what you are looking for, use the “Contact CMS” http://www.cms.hhs.gov/ContactCMS/ page to submit feedback. There are three links at the bottom of the page to submit general, technical or redesign-related feedback. The feedback tool will be monitored closely to help answer any questions with the launch of the new website. |
| Who approved the content on each page? What if something on a page is wrong? |
Section Editors - responsible for reviewing and approving proposed content for a specific section of the website. Section Editors are senior decision-makers and are the final approver in the clearance process and will digitally authorize every document posted to the website. A Section Editor must be a manager.
If something is wrong on a page, use the “Contact CMS” http://www.cms.hhs.gov/ContactCMS/ page to submit feedback. There are three links at the bottom of the page to submit general, technical or redesign-related feedback. The feedback tool will be monitored closely to help answer any questions with the launch of the new website. |
| Who should I contact if I have questions about the website? |
Use the “Contact CMS” http://www.cms.hhs.gov/ContactCMS/ page to submit feedback. There are three links at the bottom of the page to submit general, technical or redesign-related feedback. The feedback tool will be monitored closely to help answer any questions with the launch of the new website. |
| Who can help me find things on the new website? |
There is a Flash demonstration available at http://www.cms.hhs.gov/includes/cms_redesign_demo.asp which gives a tour of the new website. You can also use Attachment 2: the Content Model, which will show you how content is laid out on the new website and gives snapshots of the 8 major content areas.
Also try using the “Browse by Audience” and “Browse by Subject” links found at the bottom right of the home page. |
| How does the new website operate? How is content posted? When is content posted? |
See Attachment 3: Daily Operations Plan for cms.hhs.gov - Gives an overview of the operations of the new website including the roles involved in daily operations, how content is posted, process around high priority postings, and the publishing process. |
| How do I request a new section on the redesigned website? |
See Attachment 4: Request for New Sections on www.cms.hhs.gov - Gives the standard operating procedures for how to request a new section on the website – this will not be available until 12/19. |
| How do I request a new highlight on the home page of the website? |
Request for Highlights on the Home Page of www.cms.hhs.gov - Gives the standard operating procedures for how to request a new highlight on the homepage of the website - this will not be available until 12/19. |
